Delivery & Shipping Policy
At Lumen Jewellery, we are committed to delivering your orders swiftly and securely. Here's everything you need to know about our shipping process:
Free Standard Shipping
We proudly offer free standard shipping on all orders—ensuring a seamless and cost-free delivery experience for our customers.
Processing Time
Orders are typically processed within 1–2 business days, though certain items may take up to 3–7 business days to prepare. Processing times exclude weekends and holidays.
Shipping Times
Our standard shipping delivers to the following regions:
- United States: 7–12 business days
- Canada: 8–13 business days
- Australia: 8–13 business days
- Other Regions: 10–15 business days
During holidays or peak seasons, shipping times may extend slightly.
Reliable Delivery & Tracking
We work with trusted international carriers to ensure your jewelry arrives on time and in perfect condition. Once your order ships, you will receive a tracking number to monitor its progress every step of the way.
Important Notes
1. Address Accuracy: Double-check your shipping and billing details to avoid delays caused by incorrect or incomplete information.
2. Uncontrollable Delays: External factors like customs, weather, or holidays may occasionally affect shipping times. Rest assured, we will work to minimize any inconvenience.
3. Remote Areas: Additional logistics fees may apply for certain remote locations.
Track Your Order
Once your order ships, you’ll receive a notification with tracking details. Use the tracking number to follow your package's journey. If your order doesn’t arrive within the estimated timeframe, feel free to contact us at info@lumenjewellery.com.
Shipping Origin
All orders are shipped directly from our facility in China.
Need Assistance?
Our customer support team is ready to help! Reach out to us with any questions or concerns regarding your shipment.