One Year Warranty

One Year Warranty

At Lumen Jewellery, we are committed to the quality of our products. That’s why all of our jewelry comes with a one-year warranty, starting from the date the original order is received.

One Year Warranty Terms

1. Customers are responsible for shipping fees both ways.

2. Before returning any items, customers must contact a Lumen Jewellery representative to receive the return shipping address.

3. Please ensure that all items are securely packed before sending them back.

Lumen Jewellery is not responsible for any lost or stolen items.

4. When returning products, customers must choose a shipping method that includes tracking. We cannot process packages that are not traceable.

5. Lumen Jewellery reserves the right to void the warranty on any items that show signs of modification, misuse, or damage beyond what is considered "normal wear," as determined by our jewelry professionals.

If you have any questions, please contact us at: info@lumenjewellery.com